Policy

Terms and Conditions

Welcome to Zecon India Express, your trusted destination for JoyEbike Electric Scooters and Cheetah E-Rickshaws. We are committed to offering high-quality, eco-friendly transportation solutions while ensuring an exceptional customer experience. Below are our policies to guide you through your purchase and ownership journey. 1. Ordering Process: Placing Orders: Orders can be placed directly at our Zecon India Express showroom, through our website, or via our authorized sales representatives. You can purchase both JoyEbike electric scooters and Cheetah E-Rickshaws using any of these methods. Payment: We accept various payment methods including credit/debit cards, bank transfers, and financing options. All transactions are securely processed to ensure the safety of your financial information. Order Confirmation: Once your order is placed, you will receive an order confirmation detailing the specifics of your purchase. Please review this information carefully and notify us immediately if any adjustments are needed. 2. Shipping and Delivery: Shipping Options: We offer both standard and expedited shipping options depending on your location. Shipping costs and delivery timelines may vary based on your delivery address. Delivery Notification: After your JoyEbike electric scooter or Cheetah E-Rickshaw is shipped, you will receive a tracking number and regular delivery updates to monitor the progress of your order. Receipt of Goods: Upon receiving your product, please inspect it carefully for any damages or defects. If you find any issues, please contact us immediately for assistance. 3. Returns and Refunds: Return Policy: Zecon India Express offers a 5-day return policy for unused and undamaged electric scooters and e-rickshaws. The product must be returned in its original packaging with all accessories. Refund Process: Once we receive and inspect your returned item, we will process your refund through the original payment method. Refunds typically take 14 business days to be completed. Exclusions: Customized or personalized products, such as specially modified JoyEbike electric scooters or Cheetah E-Rickshaws, may not be eligible for return, and some items may be subject to restocking fees. 4. Warranty Information: Coverage: All JoyEbike electric scooters and Cheetah E-Rickshaws purchased from Zecon India Express come with a manufacturer’s warranty that covers defects in materials and workmanship. Duration: Warranty durations vary by model, but typically include 1 year to 5 years for key components such as the motor, battery, and controller. Claims: To file a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the issue. Our team will assist you in resolving the problem promptly. 5. Customer Support: Support: Our dedicated customer service team is available to assist you with any questions or concerns before, during, or after your purchase of a JoyEbike electric scooter or Cheetah E-Rickshaw. Contact Us: Feel free to reach us via phone, email, or by visiting our showroom. Visit our website for full contact information and business hours. 6. Privacy and Security: Data Security: We respect your privacy and are committed to protecting your personal information. We do not share your data with third parties without your explicit consent. Online Security: Zecon India Express uses advanced encryption technology to safeguard all online transactions and personal data submitted through our website. 7. Community and Sustainability: Commitment: At Zecon India Express, we are dedicated to promoting sustainable transportation solutions. Our JoyEbike electric scooters and Cheetah E-Rickshaws are designed to reduce environmental impact and contribute to cleaner, greener cities. Community Engagement: Join the growing community of JoyEbike riders and Cheetah E-Rickshaw owners! Follow us on social media, participate in events, and stay informed about the latest promotions and updates. 8. Terms of Use: Website Terms: By using our website or making a purchase, you agree to comply with the terms and conditions set forth by Zecon India Express. Policy Updates: We reserve the right to update or modify our policies as necessary. Any changes will be communicated to customers in advance.